We’re excited to announce the launch of our new Client Portal, designed to make working with our team easier, faster, and more convenient!
The portal offers a streamlined experience, keeping everything organized and accessible in one place, whether you need to pay an invoice or request changes to your website.
Secure, Password-Less Login
Getting started is simple. Instead of remembering another username and password, our portal uses Magic Link password-less login.
Simply enter your email address and we’ll send you a secure login link. Click the link, and you’re in!
Benefits include:
- No passwords to remember or reset
- Faster, easier account access
- Enhanced security
- Convenient access from any device
Prefer using a traditional password? You can. After logging in, you’ll have the option to create a password within your profile settings. Once you set a password, you can choose to sign in using either the the Magic Link or your email and password.
Submit Website Requests and Track Progress
Does your website need a design change, content update or a new page?
Our integrated ticketing system allows you to submit requests directly through the portal and track their progress from start to finish.
With the portal, you can:
- Submit website update requests
- Request technical support
- Upload files and supporting information
- Monitor ticket status and updates
Instead of searching through email chains, you’ll have a complete history of requests and conversations available whenever you need them.
Email-to-Ticket Support
Prefer sending an email?
No problem.
Simply email your request to our support email (support@spyderwebservices.com), and a support ticket will automatically be created for you.
You’ll receive a confirmation email containing your ticket details. If you need to add information, comments, screenshots, or attachments, simply reply to the email notification for the ticket.
Your responses are automatically added to the ticket, keeping all communication organized in one place.
This flexibility allows you to work the way that’s most comfortable for you—through the portal, email, or both.
Better Communication
One of the challenges in website management is keeping communication organized.
The Client Portal serves as a central hub where requests, conversations, files, and updates are easy to find. You’ll always know the status of your requests and have a clear record of communication with our team.
The result is centralized communication, fewer missed details, and a smoother overall experience.
What You Can Do Today
- Submit website change requests
- Create and track support tickets
- Receive updates on your requests
- View and pay invoices
- Upload files and attachments
More Features On The Way
The portal is designed to grow with your needs. Our goal is to provide the right functionality at the right time while keeping the portal simple and easy to use. Not every client requires the same tools, so additional features will be activated in stages based on individual client needs. Future features include the ability to:
Review Proposals
View and review project proposals online in one convenient location.
Sign Agreements
Securely review and sign agreements digitally without printing or scanning documents.
Submit Forms
Complete onboarding forms, content submissions, and project questionnaires directly through the portal.
Collaborate on Future Projects
Track project progress, share files securely, and collaborate more effectively on website projects.
Quick Portal Tour
Explore Your New Portal
Click below to log in and explore your new Client Portal!
If you have any questions about getting started, we’re here to help.
Login Instructions
- Go to the Client Portal login page.
- Select “Sign in with Magic Link” and enter your business email address.
- Check your inbox for your secure Magic Link email.
- Click the link in the email to access your portal and you’re in!
No passwords. No account setup. Just secure access in a few clicks.
We’re excited to provide a better way to collaborate and communicate with our clients!
